Warranty Policy
AISAN UNION TRADING sells new goods supplied by their manufacturers. This policy explains how warranty claims are handled.
What is covered
- Products are covered by the manufacturer's warranty (commonly 12 months) from the date of delivery.
- Cover applies to manufacturing defects that appear under normal use.
- Keep your order confirmation: it is your proof of purchase for a claim.
Dead on arrival and early failures
- If a product is faulty when it arrives, or fails within 30 days, treat it as a return. We will replace it or refund it at our cost.
- Do not attempt repairs on a new product; doing so may void the manufacturer's warranty.
Warranty claims after 30 days
- Email orders@aisan.shop with your order number, the catalogue or model number, a description of the fault and photographs or a short video.
- We will confirm whether the claim is handled by us or referred to the manufacturer's service network.
- Approved claims are repaired or replaced by the manufacturer. Return shipping arrangements and turnaround times follow the manufacturer's process.
What is not covered
- Normal wear and tear, cosmetic marks from use, and consumable parts.
- Damage from misuse, overloading, incorrect installation or wiring, water ingress, drops or unauthorised repair.
- Products used outside the manufacturer's stated operating limits or in a commercial duty cycle beyond their rating.
Batteries are covered for manufacturing defects only; capacity loss from normal charge cycling is not a defect.
Your statutory rights
This warranty is in addition to, and does not limit, any rights you have under applicable consumer law.
Questions
Email orders@aisan.shop and we will tell you exactly how the claim will be processed.
